At Deco Dwelling Home Ltd, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return policy below.
1. Return Eligibility
You may request a return if:
- The item was delivered damaged or defective
- You received the wrong product
- The item is unused and in its original packaging
- The return request is made within [Insert Number] days of delivery
Items must be in resellable condition with all original tags, packaging, and accessories included.
2. Non-Returnable Items
The following items are not eligible for return:
- Customized or special-order ART WORKS
- Clearance or final sale items
- Used, washed, or damaged items (not caused by delivery)
3. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item:
- Contact us within 48 hours of delivery
- Provide clear photos of the product and packaging
- We will review and arrange a replacement or refund where applicable
4. Return Process
To initiate a return:
- Contact our customer service team with your order number.
- Wait for return approval and instructions.
- Ship the item back to the provided return address.
Return shipping costs may be the responsibility of the customer unless the return is due to our error.
5. Refunds
- Refunds will be processed after inspection of the returned item.
- Approved refunds will be issued to the original payment method.
- Processing time may take 5–10 business days, depending on your payment provider.
6. Exchanges
We only replace items if they are defective, damaged, or incorrect. Exchanges are subject to product availability.
7. Late or Missing Refunds
If you have not received your refund:
- Check your bank account again
- Contact your payment provider
- If the issue persists, contact us directly
8. Contact Information
For all return and refund inquiries, please contact:
Deco Dwelling Home Ltd
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Address: [Insert Business Address]